Account Manager (North America)

Transferz is a leading global marketplace for ground transportation, offering seamless door-to-door transfer solutions for travellers, travel brands, and transfer companies. With a presence in over 150 countries, 800+ airports, and a vast network of 1,500+ transfer companies, Transferz is dedicated to providing a reliable and comprehensive ground transportation experience. Our mission is to become the market leader in global ground transportation, offering travellers peace of mind on the first and last mile of their journeys.

At Transferz, we are looking for an eager and analytical Account Manager, who’ll take on hands-on responsibilities in managing hubs across North America.

As the Account Manager (North America) at Transferz, I am…

Accountable for Hub Performance & Supplier Management
I take full ownership of my hub’s performance, ensuring that our contracted Transcos deliver consistently high service levels. My focus is on balancing fleet availability, pricing, and capacity to maximize conversion rates. I proactively manage supplier relationships, holding local taxi companies accountable for performance metrics, compliance, and operational improvements.

Data-driven focussed on actionable improvements
Every day, I analyze key operational data in PowerBI, tracking ride volume, cancellations, fulfillment rates, and service quality indicators. I go beyond surface-level problem-solving—identifying trends, addressing inefficiencies, and implementing structured, data-backed optimizations that improve performance and drive revenue growth.

Applying Supplier Management Best Practices
I engage in structured performance reviews with local taxi companies, using real-time insights to enforce SLAs and drive continuous improvement. I set clear KPIs, track compliance, and escalate performance gaps where necessary. I ensure pricing strategies are optimized based on demand patterns, competitive benchmarking, and local market conditions.

Keen On Driving Quality & Compliance Control
I maintain strict quality oversight using the Transferz Data Quality Tree and incentive programs like the Taxi Company Reward Program. I respond proactively to service disruptions, anticipating volume fluctuations and local events that may impact quality and ensuring corrective actions are in place before they affect operations.

Scaling and Applying Growth Strategies
I execute on hub expansion plans by identifying and onboarding local taxi companies that can meet our quality and capacity requirements. I use data to optimize fleet composition, improve geographical coverage, and increase service availability, ensuring we can scale efficiently as demand grows.

Thrive by Cross-Team Collaboration
I work closely with Finance to ensure supplier payment and compliance are aligned, with Customer Service to resolve escalations efficiently, and with internal stakeholders to align operational strategies with business objectives. And with the Partner Success team to align growth opportunities.

Use Cool Tools.
I leverage PowerBI, Bird.com, and internal back-office systems to monitor performance, enforce accountability, and drive data-led improvements. My decisions are based on facts, ensuring that every action contributes to measurable, scalable results.

We can offer you:

• a full-time position;

• flexible working hours, office-based;

• all the tools you’ll need to excel; both hardware and software;

• 50 euros per month to spend on your well-being and health via Alleo;

• a multilingual work environment where you can be yourself and grow your skills through feedback;

• a vibrant new office in Amsterdam with a global impact on ground transportation, where we get served delicious warm lunches every day!

• and, more…of course