Operations Agent - Bangkok

Are you our next solution-driven Customer Support Agent who stands out by delivering excellent service within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Become the heartbeat of our Support team by providing premium assistance and top operational quality via our omnichannel platform.

About the role

Transferz's mission is to provide true peace of mind to all parties involved in ground transportation: travelers, travel brands, and our transfer companies. We operate on a global scale, whilst contributing to local economies.

As an Operations Agent, you’ll be part of the Customer Service team within the global Operations department. This department is responsible for keeping our Travellers, Travel brands, and Transfer companies happy; often you are the first line of support to help either one of them out! Your responsibilities will include booking management, data vetting, data entry and assisting the journey allocation process.

Transferz CS is a dynamic and international team with a presence in Argentina, Croatia, Thailand, India and Philippines. The profile we are looking for a process-oriented, data-focused individual with excellent attention to detail, proficient communication and workload prioritization skills. Apply now and let's redefine travel support together!

What will you do?

• Place bookings based on incoming requests

• Manage journey orders in our internal backoffice platform.

• Manually assist the journey allocation process by contacting potential suppliers.

• Assess data on placed bookings and amend where required

• Contact customers and partners to enquire missing information about placed orders.

• Offer relevant input to internal stakeholders based on your front-line experience as the face of the organization.

• Assist other departments in their live operational needs.

• Contribute to the positive work atmosphere within the team

What do you need?

• English B2 or superior

• Assertive communication skills

• A problem-solving, getting things done attitude (proactive and resolute)

• Excellent attention to detail.

• Autonomous workload prioritization capabilities

• Availability during weekends.

• Willing to work hybrid

• Disclaimer: relocation is not included.

Bonus points if you:

• Have previous experience in Operations, administration, CS/CX or in the travel industry

• Have a data management background

We foster a culture of openness, transparency, motivation, and fun, characterized by our fast-growing, hard-working, and ambitious scale-up. While we're a tech-driven company, we prioritize serving our partners and travelers through passion, teamwork, and informal communication. Our commitment to diversity is reflected in our status as a multilingual and multinational company, headquartered in Amsterdam with offices in Cordoba (Argentina) and Bangkok.