Regional Lead Destination Management

Transferz is a leading global marketplace for ground transportation, offering seamless door-to-door transfer solutions for travellers, travel brands, and transfer companies. With a presence in over 150 countries, 800+ airports, and a vast network of 1,500+ transfer companies, Transferz is dedicated to providing a reliable and comprehensive ground transportation experience. Our mission is to become the market leader in global ground transportation, offering travellers peace of mind on the first and last mile of their journeys.

At Transferz, we are looking for a dynamic and results-driven Regional Lead, heading a team of 7 Desination Managers, who’ll take hands-on responsibilities in managing hubs in the UK.

As the Supply Team Regional Lead at Transferz, I am…

Passionate about leading and empowering my team

I oversee a team of seven Destination Managers (DMs) across Europe, guiding them to deliver seamless, pre-booked ground transportation that meets the highest quality standards. In addition to managing this team, I take direct responsibility for the performance of our UK hubs. My role is to ensure both the team’s and my hubs’ travelers enjoy smooth, reliable journeys, from booking to destination.

Responsible for the performance of my team And UK hubs

I am accountable for my team’s success, fostering long-term relationships with local Transcos, and ensuring each DM understands the unique circumstances of their hubs. I provide strategic direction to ensure we maintain an optimal balance of price, fleet, and capacity across all managed regions. I coach and support my team to make data-driven decisions that lead to continuous service improvement and growth.

Data-driven and always focused on improvement

Every day, I guide my team in analyzing performance metrics using PowerBI, tracking key indicators like ride volume, cancellations, and customer feedback. I encourage my DMs to not only solve immediate issues, but to also look for trends that drive continuous improvement. Personally, I take the same approach in managing UK hubs, ensuring consistent growth and operational excellence.

Proactive in managing quality across multiple hubs

I ensure that my team has robust processes in place to measure and improve quality, using tools like the Transco Reward Program and Transferz Data Quality Tree. As a leader, I help my DMs anticipate and address potential volume disruptors or local events that may impact demand and quality. For the UK hubs, I act quickly when issues arise, ensuring that we maintain high service standards.

Collaborating closely with my team and Transcos

I meet regularly with my team and the Transcos they manage to review performance, share insights, and plan strategies. Together, we work on short-, mid-, and long-term goals to elevate service quality and expand capacity. For the UK hubs, I take a hands-on approach, ensuring that Transcos are aligned with our high standards and that we capitalize on growth opportunities.

Leading growth and driving innovation

I am constantly identifying ways for my team and the UK hubs to grow. I mentor my DMs in expanding capacity, onboarding larger Transcos, and executing strategies to meet growing demand. When opportunities arise, I act quickly—both in my role as a leader and as a hands-on DM for the UK hubs.

Committed to collaboration, excellence, and team development

My role is not just about managing operations—it’s about leading my team to success. I work closely with other departments, like Customer Service and Finance, to ensure smooth operations across all hubs. I’m also dedicated to developing my team, ensuring they have the tools and support they need to excel in their roles.

The tools I use

I leverage PowerBI, Bird.com, and internal back-office systems to gather data, track performance, and guide my team in implementing effective solutions. By utilizing these tools, I ensure that both my team and the UK hubs operate efficiently and effectively at all times.

We can offer you:

• a full-time position;
• flexible working hours, office-based (limited possibilities for remote working);
• monthly internet / phone allowance;
• all the tools you’ll need to excel; both hardware and software;
  
• 50 euros per month to spend on your well-being and health via Alleo;
• a multilingual work environment where you can be yourself and grow your skills through feedback;
• working at Transferz, one of the nominees for the Deloitte Technology Fast 50 Award!
• a vibrant new office in Amsterdam with a global impact on ground transportation, where we get served delicious warm lunches every week!